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Frequently Asked Questions (FAQ's)

The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#1  Permalink    Top 27-Apr-11 13:03:45

Frequently Asked Questions (FAQ's)

Frequently Asked Questions

Q: What is the optional Priority Replacement Cover?
Under SONIQ's express warranty, certain products will be subject to the Priority Replacement Cover which means that if SONIQ accepts your claim under its express warranty, it will deliver the replacement goods and collect the defective goods to you at a nominated address within an Australian capital city. Priority Replacement Cover is available for 32" size and above Flatpanel TV's.

Q: How much does shipping cost?
A: Delivery is free for all TV orders within Metropolitan areas in Australia Only (Within 25Km radius of capital cities). With non TV products and delivery addresses outside 25Km radius of capital cities, shipping is calculated according to weight of the product and delivery destination address.

Q: How long will it take for my purchased product to be delivered to me?
A: The product is dispatched within 48 hours and delivery timeframe can be from 3–7 working days depending on your location, the delivery time may vary.

Q: How will my purchase be delivered? Can I track the delivery status of my purchase?
A: Small items (e.g. spare parts and accessories) will be sent via Australia Post; while larger items will be delivered by our courier. Tracking is available for each delivery; please contact our customer service operators via our hotline on 1300 765 663 or by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it (This e-mail address is being protected from spambots. You need JavaScript enabled to view it) to check the delivery status of your purchase. Please state your order number when corresponding with our customer care centre.

Q: What payment method options are accepted?
A: We accept Visa and Master Cards. Visa and Mastercard transactions are managed by Westpac's secure Payway system. SONIQ does not store your Credit Card details on any of our databases.

Q: Is there a showroom where I can view the product(s) and/or find out more about them?
A: SONIQ products are available in every JB HiI-Fi store in Australia and New Zealand*. Visit your nearest JB Hi-Fi store to see the actual SONIQ products. To obtain further information regarding the SONIQ products, please contact our support team via our hotline on 1300 765 663.

*Stock availability might vary in each JB Hi-Fi store

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The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#2  Permalink    Top 06-Oct-11 12:41:41

Re: Frequently Asked Questions (FAQ's)

How do I get a WD 1TB to respond to model #EZ26Z11A-AU

Robet Egan
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The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#3  Permalink    Top 13-Oct-11 09:24:21

Re: Frequently Asked Questions (FAQ's)

Hi janisrob03,
                  Please make sure that the hard drive was formated on the TV. You can do so by going into Menu->Option->PVR File System->Format. After the formatting you should be able to record Digital TVs. After recording you can go into the program list(PVR.L button)to view the recorded shows.
                  Also please note you can only use the correct USB port for desired functions. The USB port at the back of the TV is for media playback while the port on the side panel is for recording.

Gareth Jin
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The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#4  Permalink    Top 17-Oct-11 09:24:38

Re: Frequently Asked Questions (FAQ's)

Guest wrote:

Frequently Asked Questions

Q: How much does shipping cost?
A: Delivery is free for all TV orders within Metropolitan areas in Australia Only (Within 25Km radius of capital cities). With non TV products and delivery addresses outside 25Km radius of capital cities, shipping is calculated according to weight of the product and delivery destination address.

Hi - I am trying to purchase a replacement remote for my TV & it is quoting $12.00 for shipping.  I thought that living in a major capital city would qualify me for free shipping?   Thanks.

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The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#5  Permalink    Top 17-Oct-11 09:57:41

Re: Frequently Asked Questions (FAQ's)

Please ignore the above post - I missed the 'TV' only part!

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Re: Frequently Asked Questions (FAQ's)

However, the home page has a banner which says free delivery in Australia for accessory orders.  Does that not include remotes?

(sorry about the separate posts, but I can't seem to edit my other posts).

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The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#7  Permalink    Top 28-Oct-11 12:49:11

Re: Frequently Asked Questions (FAQ's)

is there any soniq blu ray player that is region free?

alfred rodriguez
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The Permalink allows you to share this Post with Friends and other Users. To use, click the Permalink and then copy the URL from your Browsers Adress Bar.#8  Permalink    Top 08-Nov-11 13:37:27

Re: Frequently Asked Questions (FAQ's)

Sophie Paleologos wrote:

However, the home page has a banner which says free delivery in Australia for accessory orders.  Does that not include remotes?

(sorry about the separate posts, but I can't seem to edit my other posts).

Hi Sophie,

Please accept our sincere apology for the late response to your post due to technical errors.
For future enquiries, please send your enquiry via the online contact form available on this website; and we will be in touch with you very shortly.

In regards to your enquiry, remote controls and AC Adpators are categorised under SpareParts instead of Accessories.
For the list of items that are considered as Accessories, please click onto the Product tag of the page and select "Accessories".
However, free shipping offer for accessories had expired starting from November 2011.
Thank you for choosing SONIQ.

Njo Lee
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Re: Frequently Asked Questions (FAQ's)

wrote:

I did not agree to have my email addressed published in public view. How do I get my email address UNPUBLISHED ?

Hi Marcus,
Please accept our sincere apology for the late response to your post due to technical errors.
For future enquiries, please send your enquiry via the online contact form available on this website; and we will be in touch with you very shortly.

Regarding your enquiry, we have fixed the issue and now only username will be displayed on posts.

Thank you.

Njo Lee
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Re: Frequently Asked Questions (FAQ's)

alfred rodriguez wrote:

is there any soniq blu ray player that is region free?

Hi Alfred,
Please accept our sincere apology for the late response to your post due to technical errors.
For future enquiries, please send your enquiry via the online contact form available on this website; and we will be in touch with you very shortly.

For technical enquiries, please contact us via the online contact form or via our customer service hotline on 1300 765 663. We also recommend you to check on the SONIQ Support section in this website.

Thank you.

Njo Lee
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